India in the
past decade has come up as a major outsourcing service
provider and most of the foreign companies find India
as a hot spot to outsource their customer services. Some of
the customer services outsourced by companies
to India include:
Inbound
and outbound calls
The range of services provided by Call Centers in
India includes inbound customer care, outbound
collections, telemarketing and other programs using
voice as the channel of communication.
Outsourcing
telesales to India
Call centers in India provide telesales services
wherein our customer's call requirements for selling a particular
kind of product is forwarded to our concerned call-center-
service providers who then process the calls.
Offshore
marketing services
Call Centers in India provides all type of
marketing services that a customer would be looking for. We
provide assistance in any product that you wish to market.
Management
Information System (MIS)
Call Centers in India provide Integrated
MIS of calls made though various channels e.g. Voice,
Fax, E-mail, Chat, etc. Customers are given online
access to the customized MIS as per the requirement of the
Project.
Information
& technology help Desk
Call centers in India provide any type of
technical support that you would be looking at. As India is
a hub of IT professionals, we have taken full advantage of
this fact and our call-center-service-providers
have been recruiting candidates with technical expertise or
in various fields.
Email
Management
E-mail management effectively help to address
the requests of the customers as there is an efficient system
of automated e-mail responses, extensive knowledge base and
intelligent routing facilities.
Technical
services
Call Centers in India has teamed up with
excellent groups of technical personnel who lend their services
at any time of the day, at any hour. Our technical services
comprise of technical support of any kind; be it computer
hardware problems, software problems, installation problems,
problems with Internet, we deal with them all.
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